You can set the time to take a taxi in advance and call it. You can order a taxi by specifying the date and time in advance according to your schedule. You can specify the date and time from 6 days to 20 minutes before boarding.
* Reservation service areas are Tokyo's 23 wards, Musashino City, and Mitaka City.
Usage scene
・ When you do not have time to order a taxi, such as during busy hours in the morning
・ When you have a fixed time to go out and want to specify a taxi in advance
・ When you want to use a taxi to get to your final destination from the station when traveling by train
Precautions when using
・Please note that the bus may arrive 1 to 5 minutes after the scheduled pick-up time due to traffic conditions or other reasons. Please make a reservation with enough time for departure.
・When using reservation dispatch, company designation cannot be used. Company designation and vehicle type designation that are set as favorites are invalid for reservation dispatch. Please note.
・Vehicle designation is available only for customers who are subscribed to S.RIDE Premium. (*We may not be able to meet your request depending on the vehicle conditions in the surrounding area. *Available from Version 8.0.0 onwards)
・The target areas for reservation and dispatch are the 23 wards of Tokyo, Musashino City, and Mitaka City.
・When using reservation dispatch, a reservation service fee will be charged in addition to the fare and pick-up fee. These fees will be charged to the credit card used when placing the order for reserved delivery. You cannot change to QR code payment later. (Reference: Taxi fares)
・As soon as the specified boarding time approaches, the taxi search will start automatically. Once the taxi vehicle has been confirmed, the usage fee for the reservation dispatch service will be charged to the credit card registered in the S.RIDE app. Click here for more information on service charges.
・S.RIDE WALLET can be used as soon as you call, even if you have placed an order for reserved delivery. However, you cannot use S.RIDE WALLET from 20 minutes before the reservation date and time until the reservation order is completed. In the unlikely event that you arrive 20 minutes before the reservation time while using the Call Now or S.RIDE WALLET, the reservation will be invalid.
・Cancellation fee will be charged in the following cases. The cancellation fee will be the same as the service usage fee.
(1) If the customer cancels after 15 minutes before the reservation date and time
(2) If the customer does not show up at the reserved date and time
・This function is a function to call a taxi by specifying the date and time, so we do not promise that you will definitely secure a taxi vehicle by using this function.
・Regarding service usage fee for reservation dispatch Please use the electronic receipt issued from the ride history in the S.RIDE app and print it yourself if necessary. Receipts (paper receipts) cannot be issued for service charges in taxis.
How to use
1. Press "Reserve" at the bottom right of the screen
2. Specify the boarding place (pick-up place) where the taxi will pick you up at the specified date and time.
3. Specify the boarding date and time. You can specify from 20 minutes to 6 days after the current time.(If you select a date and time that cannot be specified, you will not be able to proceed to "Next")
4. After specifying the boarding date and time, press "Next".
5. After confirming the service usage fee, click "Next".
- The service usage fee will be added separately from the taxi fare and the pick-up fee.
- Once the taxi vehicle is decided, the service usage fee is registered by the customer in the S.RIDE app. We will withdraw from your credit card.
- The service usage fee will change depending on the boarding location and time of day.
6. Specify the destination and press "Next".
After boarding, press "Skip" to tell the crew the destination verbally
7. After confirming the pick-up place and time, slide to order
8. When the order is completed, the following screen will be displayed.
Press "New arrival"
9. Please check the order details for the designated date and time dispatch. After confirming, press the "x" at the top left of the screen.
・ Please be sure to come to the boarding place (pick-up place) on the specified date and time.
・ A cancellation fee will be charged in the following cases. The cancellation fee will be the same as the service usage fee
(1) When cancellation is made due to customer's convenience after 15 minutes before the specified date and time
(2) When the customer does not appear on the specified date and time
