Depending on the amount, it may be a processing or service fee required to use each of S.RIDE's services. Please check the applicable amount first. If necessary, please contact the issuing credit card company.
1 yen debit
Possible card validity check. This refund is processed immediately after validation. Depending on your credit card company, it may take some time for the refund to be reflected. (Maximum about 2 months)
The merchant name may be displayed as "S.ride" or "esuraido" in addition to "S.RIDE".
780 yen to 1,080 yen debit
May be a reservation service fee.
The merchant name may be displayed as "S.ride", "esuraido", etc. in addition to "S.RIDE".
3,480 yen debit
May be a monthly fee for S.RIDE Premium.
The merchant name may be displayed as "S.RIDE", "esuraido", etc. in addition to "S.RIDE".
5,000 yen debit
There is a possibility of a card credit inquiry. This is an immediate refund processed after the credit inquiry. Depending on your credit card company, it may take some time for the refund to be reflected. (Up to about 2 months)
The name of the merchant may be displayed as "S.ride" or "esuraido" in addition to "S.RIDE".
Withdrawal of amounts other than those listed above
It may be a payment for a ride fare made through online payment.
If you have no idea, please contact us using the Contact Us form along with the date of use, merchant name, and amount shown on your credit card statement. Alternatively, please contact your credit card company directly.