When the account deletion is completed, user information including credit card information registered in the S.RIDE application will be deleted.
- Note
- Once account deletion is complete, user information cannot be restored and electronic receipts cannot be reissued.
- Account deletion cannot be performed while using S.RIDE for car dispatch or payment. If you wish to delete your account, please do so after dropping off your taxi.
- If you have a reservation, please cancel your reservation before deleting your account.
- All coupons you have already obtained will be invalidated.
- If auto-renewal of S.RIDE Premium is enabled, please stop auto-renewal beforehand.
<If you have a smartphone at hand>
Please follow the steps below to delete your account.
- Launch S.RIDE
- Press "Menu"
- Press "Settings"
- Press "Delete your account"
- Press "Delete your account" on the final confirmation screen.
- Uninstall S.RIDE application
<If you have lost or otherwise do not have your smartphone at hand (if you have registered your e-mail address)>
- Install the S.RIDE application on another smartphone.
- Start S.RIDE and press "Click here if you have an account"
- Log in with the email address and password registered on the smartphone you lost.
- Press "Menu"
- Press "Settings"
- Press "Delete your account"
- Press "Delete your account" on the final confirmation screen.
- Uninstall S.RIDE application
<If you have lost or otherwise do not have your smartphone at hand (if you did not register your e-mail address)>
Contact us via e-mail. info@sride.co.jp
- Please provide us with the following information when you contact us.
- Cell phone number registered with S.RIDE
- Your name as registered with S.RIDE
- Date and section of S.RIDE ride to the best of your knowledge