If an error occurs with online payment, the following may be the cause
Payment NG at the discretion of the credit card company with which you have a contract
There may be cases in which a transaction is determined to be NG at the sole discretion of the credit card company with which you have a contract.
For details, please contact your credit card company.
The credit limit has been exceeded.
If the credit limit of the credit card registered in the S.RIDE application has been exceeded, online payment cannot be used. Please use other methods to pay in the car.
Please contact your credit card company for the credit limit.
The maximum number of times/amount of use per day has been exceeded.
Depending on the credit card (including debit card and prepaid card) you use, you may be able to set a limit on the number of times you can use your credit card per day and the amount you can spend. If you exceed that usage setting on the day, you will not be able to make online payments. Please use other methods to pay in the car.
Please contact your credit card company to change your spending limit.
Restrictions on online shopping
Depending on your credit card (including debit and prepaid cards), you may be able to set restrictions on where you can use the card (actual stores, online shopping, overseas use, etc.). If you have restricted the use of online shopping, you will not be able to use S.RIDE online payment. Please use other methods to pay in the car.
Please contact your credit card company to change the restriction settings.
Card expiration date has expired.
If the credit card that you used to be able to use for online payment is now giving you a series of errors, please check the expiration date of the credit card registered in the S.RIDE app.
Even if your credit card number has not changed, you will not be able to make online payments once the expiration date arrives. In this case, you will need to register your card again.
When you receive a new card, please delete the old credit card number registered in the S.RIDE application and register the new credit card with the new expiration date again.