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FAQs for S.RIDE was replaced to following URL.

Order will not be completed, and you will remain on board even after you get off.

Updated

Normally, an order is completed when the vehicle becomes available.

 

In the following cases, a malfunction occurs that prevents the order from being completed.

  • In case of communication failure between the S.RIDE application installed on the customer's smartphone and the server
  • In case of communication failure of the cab vehicle
    If the status remains the same, please try task-killing the S.RIDE app and restarting the app.

 

If the status does not change even after taskkilling, or if the order is not completed after a certain period of time, please follow the instructions below.

  1. Launch S.RIDE application
  2. Press "Menu"
  3. Press "About App"
  4. Press "Open Form" under "Other Inquiries"
  5. Enter a return email address, subject, and content, and press "Send"

We will investigate and reply to you by e-mail.