We will collect the cancellation fee in the following cases.
<In case of cancellation after ordering by designated date and time>
・ If you cancel due to customer's convenience after 15 minutes before the designated date and time dispatch
(Example: If the designated date and time dispatch is set at 10 am, and the customer cancels after 9:45 am)
・ When the customer does not appear at the pick-up point even at the specified time
<In case of cancellation after ordering by immediate dispatch>
・ If you cancel after ordering, one minute has passed since the car was confirmed.
* Cancellation fee receipt
・ The receipt for the cancellation fee will be sent by e-mail to the specified address by clicking the "Issue Receipt" button in the boarding history. S.RIDE Co., Ltd. does not issue paper receipts.
・ S.RIDE Co., Ltd. collects the cancellation fee directly from the customer.