In order to prevent problems that cannot be settled when using S.RIDE (credit card payment), we will carry out a credit inquiry (authorization) for 5,000 yen in some areas. Please be assured that even if the withdrawal amount remains on the statement, it will be refunded at a later date.
・ You may receive a usage notification when you perform a credit inquiry (authorization) and it may remain in your usage history, but you will not be charged.
・ If you use a debit card or prepaid card, the credit amount will be temporarily deducted from your account balance. The withdrawn amount will be refunded at a later date. (Up to about 60 days later)
* With credit inquiry (authorization), the member store inquires the credit card company about the user's credit information at the time of payment. It will be a task to confirm whether payment is possible.
* The amount of credit inquiry (authorization) is 5,000 yen / time. (As of May 19, 2022)
If you cannot confirm the refund even after the number of days has passed, please contact us from the menu in the S.RIDE app → About the app → Contact us.