Frequently Asked Questions
User Guide
- How to call a taxi
- How to use reservation dispatch
- How to select the type of taxi
- How to set your favorite destination
- What are the basics when it comes to using the app?
- Shortcut launch S.RIDE Wallet by long pressing the S.RIDE app icon
About order dispatch
- How can I call a taxi to the pick-up area I specified more accurately?
- How to tell the crew the details of the pick-up location
- Can I order more than one taxi at a time?
- What is pre-fixed fare?
- Does a car dispatch fee (pick-up fee) apply when calling a taxi via S.RIDE?
- How to use the option settings when using Call Now
Reservation & Airport flat rate
About Coupon
- About coupons
- How to use the coupon
- About friend referral coupons
- How to use coupons distributed by S.RIDE
- How to register a coupon code
- About error when registering friend referral coupon code
Payment
- What is online payment?
- About taxi fare
- How to issue an electronic receipt
- I haven't used S.RIDE for a long time, so the link with Concur was canceled.
- How do I set up a Concur connection?
- What is in-car payment?
How to use
- I want to know about each service of S.RIDE and the taxi companies that support it.
- How do I get a paper receipt after getting off?
- Who should I contact if I have lost or found a lost item, reissued a receipt, or arranged a taxi by phone?
- How to stop receiving email notifications from S.RIDE
- Where can S.RIDE be used?
- Can I stop S.RIDE notifications?
Accounts
- What if I cannot receive text messages (SMS) as a result of my default settings?
- Why do I need to register my email address?
- How to transfer SRIDE account from old smartphone to new smartphone
- What do I do if I forgot my password?
- How do I change my registered phone number?
- How do I delete my S.RIDE account?
About S.RIDE Premium
Ride Program
Promotions & Notices
- 【Extended period】 Campaign to get discount coupons the more you ride with a reservation
- S.RIDE year-end thanks double campaign
- Inquiries are accepted from 10:00 to 17:00 on weekdays (excluding the year-end and New Year holidays and summer holidays).
- Airport flat-rate service start campaign
- Campaign to present discount coupon with 3 taxi reservations
- S.RIDE Gratitude Thank You Campaign