Frequently Asked Questions
User Guide
- How to call a taxi
- How to use reservation dispatch
- How to select the type of taxi
- How to set your favorite destination
- What are the basics when it comes to using the app?
- How to use wagon type taxi designation
About order dispatch
- How can I call a taxi to the pick-up area I specified more accurately?
- How to tell the crew the details of the pick-up location
- Can I order more than one taxi at a time?
- What is pre-fixed fare?
- Does a car dispatch fee (pick-up fee) apply when calling a taxi via S.RIDE?
- About the wagon type in wagon model designation
Reservation & Airport flat rate
About Coupon
- About coupons
- How to use the coupon
- About friend referral coupons
- How to use coupons distributed by S.RIDE
- How to register a coupon code
- About error when registering friend referral coupon code
Payment
- What is online payment?
- About taxi fare
- How to issue an electronic receipt
- I haven't used S.RIDE for a long time, so the link with Concur was canceled.
- How do I set up a Concur connection?
- What is in-car payment?
How to use
- I want to know about each service of S.RIDE and the taxi companies that support it.
- How do I get a paper receipt after getting off?
- Who should I contact if I have lost or found a lost item, reissued a receipt, or arranged a taxi by phone?
- Provision of information on this service
- How to stop receiving email notifications from S.RIDE
- Where can S.RIDE be used?
Accounts
- What if I cannot receive text messages (SMS) as a result of my default settings?
- Why do I need to register my email address?
- How to transfer SRIDE account from old smartphone to new smartphone
- What do I do if I forgot my password?
- How do I change my registered phone number?
- How do I delete my S.RIDE account?
About S.RIDE Premium
Ride Program
Promotions & Notices
- Email address registration campaign
- [May 27 - June 10, 2023] Metropolitan Expressway on Haneda Route Closed for Two Weeks
- External cooperation benefits
- Chance to get a gift just to get on! Ride point double campaign
- 【Campaign ended】 Campaign to get discount coupons the more you ride with a reservation
- S.RIDE year-end thanks double campaign