Frequently Asked Questions
Ride Program
User Guide
- I want to know about each service of S.RIDE and the taxi companies that support it.
- How to use reservation dispatch
- About taxi fare
- How to call a taxi
- Please tell me about the payment method using the QR code
- How to select the type of taxi
How to use
- What services can I get with S.RIDE Premium?
- Is it possible to set a stopover or stopover on the way to the destination?
- Can I use the S.RIDE app on a smartphone contracted in a foreign country?
- How do I get a paper receipt after getting off?
- What is pre-fixed fare?
- Who should I contact if I have lost or found a lost item, reissued a receipt, or arranged a taxi by phone?
How to use more conveniently
- Immediately after joining S.RIDE Premium, you may not be able to specify the car type after selecting reserved dispatch.
- How can I call a taxi to the pick-up area I specified more accurately?
- Why did the taxi of Tokyo Radio come when I called the vehicle of Checker Cab?
- How to tell the crew the details of the pick-up location
- Why do different routes appear each time I specify a destination?
- Can I call multiple taxis by pick-up?
Payment
- How to issue an electronic receipt
- What is online payment?
- About usage fee for the reserved dispatch
- I don't know if the disability discount was applied
- QR payment (PayPay, d payment, etc.) failed
- I don't seem to receive the electronic receipt when the payment is completed. Is there a way to confirm that?
Accounts
- I can't enter my email address or password from the settings, and I can't register for an account.
- When the message "The email address you entered has already been registered." appears
- Payment of fares applying the disability discount
- What if I cannot receive text messages (SMS) as a result of my default settings?
- Why do I need to register my email address?
- What you need to know before using Money Forward in your S.RIDE app