Frequently Asked Questions
Ride Program
User Guide
- How to use the scheduled dispatch
- [Extended period] Up to 92% OFF "Scheduled Dispatch" Trial Campaign
- How to call a taxi
- How to select the type of taxi
- Credit card registration
- How to use a taxi with a pre-fixed fare
How to use
- Is it possible to set a stopover or stopover on the way to the destination?
- Can I use the S.RIDE app on a smartphone contracted in a foreign country?
- How do I get a paper receipt after getting off?
- What is pre-fixed fare?
- I would like to get into contact with the taxi company after getting out of my taxi.
- Does a car dispatch fee (pick-up fee) apply when calling a taxi via S.RIDE?
How to use more conveniently
- How can I call a taxi to the pick-up area I specified more accurately?
- Why did the taxi of Tokyo Radio come when I called the vehicle of Checker Cab?
- How to tell the crew the details of the pick-up location
- Why do different routes appear each time I specify a destination?
- Can I place a reservation beforehand for a taxi to pick me up at a specific time?
- A route that passes near the destination is drawn
Payment
- How to issue an electronic receipt
- What kind of payment can I issue a receipt with the S.RIDE app?
- Please tell me about the payment method using the QR code
- What is online payment?
- About cancellation fee
- About usage fee for the scheduled dispatch
Accounts
- I can't enter my email address or password from the settings, and I can't register for an account.
- When the message "The email address you entered has already been registered." appears
- Payment of fares applying the disability discount
- What if I cannot receive text messages (SMS) as a result of my default settings?
- Why do I need to register my email address?
- What you need to know before using Money Forward in your S.RIDE app