S.RIDE Inquiry form



  1. Business hours are from 10:00 to 17:00 on weekdays. We accept inquiries 24 hours a day. Please allow time for your response.

  2. We will reply to you by e-mail, so please be careful not to enter your e-mail address incorrectly. Please note that we will not reply to you by any means other than by e-mail.

Please check the following items before submitting your inquiry

  1. The personal information you enter will not be used for any purpose other than answering your inquiry.

  2. Depending on the content of the inquiry, of your personal information entered to solve the problem, your name, contact information (email address, telephone number), date and time of order, boarding location, payment amount, order Please note that the number may be provided to the taxi company.

  3. We will send e-mails from the “zendesk.com” domain, but those who have been set to receive refusal cannot receive e-mails. Please set permission to receive from "zendesk.com" before sending.

  4. An automatic acceptance e-mail will be sent to the e-mail address you provide when the form is submitted. If you do not receive the auto-acceptance email, please check your spam mail box to make sure it has not been received. If it is not in your spam box, please check to make sure your email address is correct and try submitting again.

About Form Selection

In order to ensure a smooth investigation and response, we ask that you select and submit the form appropriate to the content of your inquiry.