1. S.RIDE Help Center
  2. Frequently Asked Questions
  3. About order dispatch

About order dispatch

  • How can I call a taxi to the pick-up area I specified more accurately?
  • How to tell the crew the details of the pick-up location
  • Can I order more than one taxi at a time?
  • What is pre-fixed fare?
  • Does a car dispatch fee (pick-up fee) apply when calling a taxi via S.RIDE?
  • How to use the option settings when using Call Now
  • Taxi arrival time during snowfall and stormy weather
  • Can I get a taxi dispatched by a specific taxi company?
  • Please let me know where a cab cannot pick you up.
  • Is it possible to set a stopover or stopover on the way to the destination?
  • Can I register taxi companies I use frequently within the app?
  • About cancellation fee
  • How do I search for an address with three short words in S.RIDE? (About how to use what3words)
  • About the charge for each taxi company
  • What should I do if the pick-up area becomes like a highway?
  • Why do different routes appear each time I specify a destination?
  • Will the fees applicable to my entire trip (to my destination) be displayed?
  • Can I specifically select certain pick-up locations (where customers get into the taxi)?
  • Can I cancel my request for the dispatch of a taxi?
  • Someone else took the taxi that I am sure was dispatched for me. What should I do?
  • Can I request a taxi that will allow me to pay for my ride via online payment?
  • Can I get informed when the taxi will arrive to pick me up after having been dispatched?
  • Can I get a taxi dispatched while at a location that is different from the location where I’ll be getting into the car?
  • Can I call multiple taxis by pick-up?
  • How to use a taxi with a pre-fixed fare
  • Tell me about fare discounts
  • Please tell me about toll road charges

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